Oversees client relationships from onboarding to ongoing campaign success, ensuring satisfaction, retention, and growth. Coordinates with internal teams to deliver results, track performance, resolve issues, and identify opportunities to expand accounts through strategic recommendations.
Drives new business by identifying, qualifying, and engaging potential clients through outbound calls, emails, and social outreach. Builds interest, sets appointments, and passes qualified leads to the sales team to accelerate revenue growth.
Manages financial planning, budgeting, and reporting to ensure profitability and compliance. Analyzes performance metrics, optimizes cash flow, and provides leadership with strategic insights for sustainable growth.
Delivers real-time customer assistance via live chat, resolving questions, troubleshooting issues, and providing product guidance. Maintains a friendly, efficient, and accurate support experience that fosters customer satisfaction and loyalty.
Supports daily human resources operations, including recruiting, onboarding, benefits coordination, and employee record management. Ensures smooth processes, compliance with policies, and a positive employee experience.
